Faqs
  • Invoice Policy

    All products sold on SCT-ESHOP can issue digital invoices, including digital invoices (ordinary invoices) and digital invoices (VAT special invoices). Digital invoices (ordinary invoices) cannot be used for VAT deduction, while digital invoices (VAT special invoices) can be used for VAT deduction. We have launched digital invoices, offering electronic ordinary invoices, electronic special invoices, and cumulative invoicing for your selection.

    To protect your legal rights, please carefully read the following invoice instructions.

    Invoice Issuance

    • Invoice Information must be completed and submitted in the Member Center → Customer Service → My Invoice List.
    • To ensure smooth invoice issuance, carefully select and verify the order-related invoicing information when placing the order.
    • Choose the correct invoice type based on the invoicing entity:
      • General taxpayers: Select "digital VAT special invoice."
      • Small-scale taxpayers: Select "digital ordinary invoice."
      • Individuals: Only "digital ordinary invoice" can be issued.
    • Automatic Invoice Issuance is enabled in the Member Center → Customer Service → My Invoice. We will issue the invoice within 48 hours after the goods are shipped and confirmed as received. If the customer does not confirm receipt, the default receipt time is seven days after shipment, and the invoice will be issued within 48 hours of the system's default receipt confirmation.
    • For timely delivery, please provide an accurate and complete invoice email address.
    • The default content on the invoice is the order's product details, and the invoice content cannot be modified.

    How to Obtain the Invoice

    • We will send the digital invoice PDF file to the email you provided (if filled in).
    • You can log in to the Member Center → Customer Service → My Invoice to request and download the invoice.
    • You can contact our customer service staff for assistance with obtaining the digital invoice.
    • Your finance department can also log in to the "Electronic Tax Bureau - Tax Digital Account" to query and download the invoice.

    Reissuing Invoices

    • If you find an error in the issued invoice information, please first contact SCT -ESHOP customer service to verify and handle the issue (QQ: 2054237742).
    • After verification, if a red-letter invoice is required, we will process it promptly and provide the correct invoice. Please note that only one modification and red-letter issuance are allowed per order.

    Introduction to Fully Digital Electronic Invoices (Digital Invoices)

    • Digital invoices are fully digital electronic invoices with the same legal effect and basic usage as existing paper invoices.

      • "VAT special invoice" digital invoices have the same legal effect and basic usage as current VAT special invoices.
      • "Ordinary invoice" digital invoices have the same legal effect and basic usage as existing electronic ordinary invoices.
    • Starting from August 28, 2022, all customers in mainland China can receive digital invoices, and they support normal reimbursement and accounting usage.

    • Digital invoices do not have copies, and basic information includes:

      • Invoice number, issuance date, buyer and seller information, project name, model, unit, quantity, unit price, amount, tax rate, tax amount, total amount, tax-inclusive total, remarks, and issuer information.
    • Formats:

      • A: Digital VAT special invoice format.
      • B: Digital ordinary invoice format.
    • Digital invoices (ordinary and VAT special) have the same format and do not require mailing. They support automatic and self-service centralized invoicing. Refer to the "How to Obtain the Invoice" section for details.

    • If you need a paper invoice, you can print the digital invoice as a tax receipt. There's no need to affix an official stamp on the printed paper version, but you must retain the digital file (XML data) of the digital invoice.

    • Digital invoices do not support issuing paper versions of ordinary and VAT special invoices but do support red-letter issuance.

    Red-Letter Invoice Issuance

    If the issued invoice has an error or needs to be red-lettered (e.g., for returns, service suspension, or sales discounts), the following applies:

    1. If the recipient has not confirmed the purpose or accounting, the issuer will issue a red-letter invoice after filling out the "Red-letter Invoice Information Confirmation Form" without requiring confirmation from the recipient.
    2. If the recipient has confirmed the purpose or accounting, both the issuer and recipient must fill out the "Confirmation Form." After mutual confirmation (within 72 hours), the issuer will issue the red-letter invoice according to the form.
  • SCT-ESHOP Account Registration Classification Explanation

    Account Types for Registration:

    1. Agent:

      • Description: Authorized agents of SCT, who are listed in our CRM system. These agents have been officially partnered with SCT.
      • System Verification: The agent information can be checked in the CRM system.
    2. End Customer:

      • Description: Authorized end customers of SCT, or end customers who have successfully registered under an agent in the CRM system.
      • System Verification: These customers can also be found in the CRM system.
    3. Other:

      • Description: Non-authorized agents or end customers not affiliated with XinzhoSCT. This includes any user who has not been registered or verified in the CRM system.
      • System Verification: These users are not searchable in the CRM system.
  • Complaints and Suggestions

    We welcome customers to supervise and provide feedback on our website, products, and services. You can submit suggestions or complaints through the Complaint & Suggestion section in the Member Center under Customer Service. We are dedicated to providing you with the best service possible!

  • Inspection and After-Sales Service

    1. When the courier delivers the goods to your door, please make sure to inspect the outer packaging in person. If you notice any damage to the packaging, do not sign for the package and contact our customer service team immediately. Once you sign for the delivery, it will be considered as acceptance of the goods in satisfactory condition.

    2. After the courier delivers the goods, please open the packaging on the spot for a simple inspection. Check for any obvious deformation or damage to the product. If you find any issues, do not sign for the package and contact our customer service team.

    3. The default automatic confirmation of receipt time for SCT-ESHOP is set to 7 days after shipment. Please inspect the items immediately upon receipt. If there are discrepancies in quantity, model, or if the products are damaged, please report the issue within 15 days of receiving the goods. Claims made after this period will not be accepted.

     

  • Order Shipping Duration

    In-Stock Products

    • Orders placed and paid from Monday to Friday between 8:00 AM and 5:00 PM will be shipped the same day.
    • Orders placed and paid on Saturday and Sunday will be shipped the following Monday.

    Please note that in case of special circumstances (such as holidays or team-building events), the shipping time may be adjusted. Any changes will be notified via announcements on SCT-ESHOP. If you have any questions, please contact customer service.

    Pre-order Products

    For pre-order products, please consult customer service or contact the SCT sales representative for more details.

  • Order Tracking

    Order Progress Tracking

    You can track the progress of your order in two main areas:

    1. Mall Order Processing Progress
    2. Courier and Logistics Progress

    Both of these can be quickly checked under [SCT-ESHOP - Member Center - Shopping Guide - Order Tracking].

    Mall Order Processing Progress

    The mall order processing progress includes the following steps:

    • Order Review: The system will verify the details of your order.
    • Delivery Slip Printing: Once the order is confirmed, a delivery slip will be printed.
    • Shipping: After the order is processed, the goods will be dispatched for delivery.

    You can track each of these steps to stay updated on your order’s status.

  • Account Management

    SCT-ESHOP has introduced a new account management feature, categorizing accounts into Main Account and Sub-Accounts.

    • Main Account: This is the company account, which has the ability to create and manage Sub-Accounts.
    • Sub-Accounts: These accounts have equal access to functionalities such as placing orders, making payments, and other core features.

  • Shopping Process

    Why Register as a Member?

    1. Purchasing and Points: As a registered user, you can make purchases on SCT-ESHOP and earn loyalty points.
    2. Points Redemption: You can participate in points redemption, allowing you to exchange points for various rewards and gifts.


    What to Do if a Product Shows Out of Stock?

    If a product is showing as out of stock, you can:

    1. Contact Customer Service: Reach out to SCT-ESHOP 's customer service for availability updates or alternative solutions.
    2. Leave a Message: You can also leave a message on the product page, and the team will assist you with the next steps or inform you when the product is back in stock.
  • Payment Methods
    1. WeChat Pay: A popular domestic online payment platform. Secure and reliable, you can pay for your orders via WeChat.

    2. Alipay: Another well-known domestic online payment platform, offering a secure and reliable way to pay for your orders.

    3. Online Banking : Supports online bank payments from over 20 banks, including Industrial and Commercial Bank of China (ICBC), Agricultural Bank of China (ABC), China Construction Bank (CCB), Bank of China (BOC), and more.

    4. Balance Account: A feature that allows users to make small payments, such as for minor orders or convenient payments for main and sub-accounts. Users can recharge their balance accounts and use the funds for order payments.

    These payment methods provide flexibility and security for your shopping experience on SCT-ESHOP.

  • Delivery Methods

    SCT-ESHOP partners with SF Express for all delivery services. Shipping costs are based on the weight of the goods as per the courier’s price list. You can track your order status via [Member Center - Order Tracking].

    Shipping Cost Guidelines:

    • Orders ≥ 1,000.00 CNY: Shipping cost is covered by Xinzho Mall.
    • Orders < 1,000.00 CNY: Shipping cost is borne by the buyer and charged on a COD (Cash on Delivery) basis. Please refer to the SF Express price list for the applicable shipping rates.

    Self-Pickup:

    • Customers who wish to pick up their orders can select the “Self-Pickup” option during checkout and choose the "Freight Collect" option. Please then contact customer service to arrange the pickup time.
    • Self-pickup Address: A2-2F, Kexing Science Park, 15 Keyuan Road, Nanshan District, Shenzhen.
    • Reminder: To pick up your order, you will need to provide your order number, ID number, and phone number for verification. The pickup will only be allowed once the details are confirmed.

    For any inquiries or assistance, feel free to contact customer service via QQ: 2054237742.

  • Refund and After-Sales Policy
    1. No unconditional returns or exchanges within seven days: Only products with quality issues are eligible for return or exchange.

    2. Product Specifications: The product part numbers and specifications are clearly stated on the SCT-ESHOP  website. Please carefully verify the product model, supplier, and other relevant information before placing an order. If the wrong model is ordered due to personal error,SCT-ESHOP will not accept return requests. Once the order is successfully placed, SCT-ESHOP will proceed with shipping according to the order details.

    3. Return Conditions: For returned products, please ensure that the original packaging (including external packaging, internal fillers) is intact, and that the product labels are not damaged. The product label is required for return processing. If the label is lost, the return request cannot be processed.

    4. Quality Issue Returns: If you are requesting a return due to product quality issues, you must provide a detailed performance inspection report as a basis for negotiation. If necessary, both parties may need to submit a third-party inspection report agreed upon by both sides.

    You can submit the return request by going to the "Member Center - Order After-Sales - Apply for After-Sales" and submitting the corresponding form.