1. When the courier delivers the goods to your door, please make sure to inspect the outer packaging in person. If you notice any damage to the packaging, do not sign for the package and contact our customer service team immediately. Once you sign for the delivery, it will be considered as acceptance of the goods in satisfactory condition.

2. After the courier delivers the goods, please open the packaging on the spot for a simple inspection. Check for any obvious deformation or damage to the product. If you find any issues, do not sign for the package and contact our customer service team.

3. The default automatic confirmation of receipt time for SCT-ESHOP is set to 7 days after shipment. Please inspect the items immediately upon receipt. If there are discrepancies in quantity, model, or if the products are damaged, please report the issue within 15 days of receiving the goods. Claims made after this period will not be accepted.

In-Stock Products

• Orders placed and paid from Monday to Friday between 8:00 AM and 5:00 PM will be shipped the same day.
• Orders placed and paid on Saturday and Sunday will be shipped the following Monday.

Please note that in case of special circumstances (such as holidays or team-building events), the shipping time may be adjusted. Any changes will be notified via announcements on SCT-ESHOP. If you have any questions, please contact customer service.

Pre-order Products

For pre-order products, please consult customer service or contact the SCT sales representative for more details.

1. No unconditional returns or exchanges within seven days: Only products with quality issues are eligible for return or exchange.

2. Product Specifications: The product part numbers and specifications are clearly stated on the SCT-ESHOP  website. Please carefully verify the product model, supplier, and other relevant information before placing an order. If the wrong model is ordered due to personal error,SCT-ESHOP will not accept return requests. Once the order is successfully placed, SCT-ESHOP will proceed with shipping according to the order details.

3. Return Conditions: For returned products, please ensure that the original packaging (including external packaging, internal fillers) is intact, and that the product labels are not damaged. The product label is required for return processing. If the label is lost, the return request cannot be processed.

4. Quality Issue Returns: If you are requesting a return due to product quality issues, you must provide a detailed performance inspection report as a basis for negotiation. If necessary, both parties may need to submit a third-party inspection report agreed upon by both sides.

You can submit the return request by going to the "Member Center - Order After-Sales - Apply for After-Sales" and submitting the corresponding form.